Rapport de stage commercial : école de langue

Extraits

[...] • Sincerity: You must be yourself. Be natural and as genuine as possible even if the situation is very particular Communication in a ‘hostile territory' First of all, what it is a ‘hostile territory', it is rather hard to define it, but I think it is pretty well adapted to my situation. The elements of this hostile situation are the following: • Misunderstanding of the culture: As you are French, you are basically quite different from an Englishman. And as you are not the same, you don't act like an English person, even if I knew in what world I would be, I did not know loads of things. [...]

[...] Moreover, I was an unpaid trainee, but I was considered a member of the staff. I worked as seriously and even efficiently as a current employee. As a receptionist, my work consisted in answering phone calls and taking care of receptionist general tasks so that I was always the first intermediate of the company with the students or even customers. I met a lot of different nationalities such as Polish, Spanish, Portuguese, Dutch, and German and so on. Thereby I found out how English was a real tool of communication for every foreigner. [...]

[...] Thus I can begin as soon as my first day to interact with customers and in this case: students. I could also prove my language skills, I have been lucky enough to talk with Spanish people and French people too so that I could show how useful I will be for them in the future. Once my day of work finished, I felt happy because I reached my aim; to be as much useful as I can. A standard working day During a week, I generally begin at 9:30 but I can begin at 8:00, indeed, we do a rotation with Jane because I took the same hours of work as Chloe because she gives me a lift to the work place. [...]

[...] Once the questionnaires have been checked they will be returned to reception, and we then have to input them onto our spreadsheets. These can be found in public/operations/welfare/student (local intranet) questionnaires, and click on either adult or junior and the relevant month, and input the data it asks for. Then the questionnaires have to be filed in lever arch files, which are stored in Alex's office. Check the stock levels of stationery and paper and if needed re-order TUESDAYS. Update the weather report on the student notice board. WEDNESDAYS. [...]

[...] (es una prueba de independencia, ingenio y madurez). Esta práctica me ayude para ver en que futuro profesional me destino, porque he podido observar el universo del mundo del trabajo en todo su conjunto. Además, Torquay y sus alrededores fueron muy atractivos para mi, no fue vacaciones por supuesto pero he visto como es la cultura inglesa (las costumbres, la manera de vivir, la cocina, la visión de otros nacionalidades en cuanto a varios eventos . TABLE OF CONTENTS Introduction 4 I. [...]