A mail with the mention "NPAI" is a letter which hasn't been distributed by post office because the recipient has not been found. This mail is sent back by postal services to the sender: the bank agency to the customer concerned.
Therefore, the customer doesn't receive its bank mail as the situation won't be restored.
Bank's mails sent to the customer are often important indeed urgent in order the customer can manage account.
More and more customers consult their bill online but most of them prefer to have a paper copy of the document.
When this mail arrived at the agency, it is presented a particular way for the employees to see that this one is not delivered (...)
[...] 6 Results of this experiment 6 Introduction I make my learning into "Crédit Agricole" bank agency of St Etienne libération. I work at the reception and I am the first person that clients see when they enter the Agency. It's a job mainly commercial. I sell many products and services to customers. The share of commercial represents about seventy per cent of my work and the administrative composed thirty per cent. I choose to talk about this last part with an example in my bank. [...]
[...] The Bank must have a relationship of trust with its customers so that they become more loyal. Finally, I could notice than an ordinary administrative detail concerning routing of mails can impede the relationship between the customer and its bank. Furthermore, this training year is interesting since possibility to combine theory with practice has been offered to me. Now, I have a good knowledge of the Bank and the world of work and I know that this experience will be useful to my professional life. [...]
[...] There are several reasons why the bank must treat NPAI : • First of all: It's an obligation for the Bank establishment to send monthly instructions on customers account. They should give information about each customer. • Secondly : The “NPAI” are a real cost for the company. Indeed, the treatment average cost is about 1 €. That represents a financial deficit because of unnecessary shipping, an important logistic and then, the cost of treatment. • Third : These unsuccessful sending are increasing discontent's customers and deteriorate the bank relationship. Then, there is degrading business image with customers. [...]
[...] • Second case: the address is different compared to the database. Then, I write down the new address and the message disappeared automatically. • Third case: the customer does not answer or I have no phone number in the database. Often, customers don't wish to keep a relation with their bank. In that example, we can't deal the “NPAI”. In the first and second case, it's imperative to request a proof of address and identity to complete the customer's folder. [...]
[...] All along my learning, I have the opportunity to be confronted to several situation and specially during a week when I've been specialize to do that job. A mail is called “NPAI” when : ✓ the address is correct but the recipient is unknown ✓ the address is not correct or is incomplete ✓ the beneficiary is known, but he lives elsewhere In my agency, there are many NPAI, there are two reasons why the agency has problems : ✓ this agency is one of the most important in the country, and therefore there are more mails. [...]
Référence bibliographique
Format APA en un clicLecture en ligne
avec notre liseuse dédiée !Contenu vérifié
par notre comité de lecture
