Rapport de stage dans une brasserie

Pierre A.

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Rapport de stage dans une brasserie

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Lecture
Résumé
Sommaire
Extraits

Résumé du document

Rapport de stage en anglais réalisé dans une brasserie à Malte. Celui-ci présente dans un premier temps l'entreprise, puis le système organisationnel de l'entreprise, avant d'aborder une critique sur le système de management. Document de 11 pages au format Word.

Sommaire

1. Organization chart
2. Work organization
3. The procedure
4. The timeshare Management
5. The daily schedule
6. The organization analysis
7. What is at stake?
8. Influence and Power
9. The sales representative's strategic

III) Comments on the management style

1. The arrival and the integration
2. The management
3. About the atmosphere
4. What I have learnt about the management?

IV) What did I do if I was the manager ...

1. About the recruitment
2. About the communication
3. Collect outside information
4. In conclusion

V) What a sociocultural difference from France

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Extraits

[...] ▪ Talking every day about the each's mistakes. ▪ To study the deals doing during the week to improve closely the group's capacities. ▪ Breaking the rumours quickly ▪ To establish policies and procedures 3. Collect outside information: RCI doesn't have the monopoly of the Timeshare. There is many competition arround that marketplace. To be the best, you needed outside information on the island. If I was the manager I would have got all kind piece of information on the competitor methods and their management. [...]

[...] Sometimes the manager put the first sales representative in the back row. Like that, everyone had a chance. Even if you didn't make a deal at the end of the “tour”, we were able to score if we succeeded in convincing the couple and yet they didn't want to become a prospective member. It wasn't the sales representative's fault if he did his job very well but the couple didn't have money or they were frightened of the sum of money to pay out. [...]

[...] I was disappointed about the RCI management. As a matter of fact we didn't have a manager who controled the situation and the group. Sometimes we didn't work during three or four days without no comments. In that situation, all sales representative and even the Trade Talks talked themselves and we could hear: “rumour has it that he was able to have trouble with the hotel direction . ”. After two days he came at last to us and he denied all rumours. [...]

[...] He invited me to eat at home with some sales representative. Before that, I just saw the french manager two minutes. True to form he hardly talked to me. On the whole, I was satisfied with the team and the Trade Talks very nice. I had only just arrived when he taught me everything you need to work in the Timeshare marcketplace. What people had to say and do during a “tour”; what people couldn't do on the island It is easy to integrate in a company with simple and unbiased men. [...]

[...] OK couple (After the questionnaire, we ask to our manager if the couple correspond to the RCI idendity. Like that, they believe they are privileged person) Catalog RCI 4. Pact 5. RCI Discovery Stay price Avantages (flight ticket – Hotel – Activities . ) Bonus stay 6. Comparative 7. Financial logistic 8. Marketing 9. Flat visiting 10. Back End 11. Trade Talks call 12. Commitment 4. The Timeshare Management: How can people find this job ? [...]

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